![]() ![]() Support customer serviceĪutomating business processes that involve customers usually means they are carried out faster, helping promote better customer service. Automation can help reduce this frustration, improving employee experience in the process. Having to complete mindless, repetitive tasks can be frustrating for employees who would rather be getting on with more interesting things. For example, if a request to unlock a company mobile phone is either partly or wholly automated, an employee doesn’t have to wait for the help desk to complete the request. This often leads to quicker process and task completion. For example, you no longer have to wait for people to manually complete a step. When you automate simple tasks within a process, you reduce the potential for bottlenecks and delays in that process. Reduce costsĪutomation can also reduce the resourcing required to carry out unnecessary manual tasks, supporting a reduction in costs. This time can then be redirected to more meaningful and value-added activities, supporting an increase in productivity and helping everyone optimise their time. Increase productivityīusiness process automation ultimately helps to drive productivity by reducing the time employees need to spend on simple, repetitive tasks. How can business process automation benefit my business?īusiness process automation can have a significant positive impact. Meanwhile, at the other end of the scale, intelligent process automation might use artificial intelligence (AI) or machine learning (ML) to automate more complex processes. Platforms like Microsoft 365 and Nintex help to introduce RPA at scale. Business process automation can be applied to very simple processes with limited steps, as well as far more complex, multi-step processes.Ī common theme in simpler business process automation is “robot process automation (RPA)” – automation of very simple, repetitive tasks and workflows. This automation leads to greater efficiency and scalability. ![]() What is business process automation?īusiness process automation can be defined as using technology to automate one or more steps within a process that previously had to be done manually or were reliant on human intervention. In this article, we’re going to take a deep dive into business process automation and answer some of the key questions that often arise. But what exactly is business process automation, and what benefits can it bring? Furthermore, which business processes can actually be automated? It can even be a focus for digital transformation. Automation is an attractive option for businesses which want to drive efficiency and improve their processes. ![]()
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